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Datenschutzerklärung Alhambra.info

In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), we inform you in detail about how we process your personal data when you make a reservation with us.

1. WHO IS THE DATA CONTROLLER?

2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

At The Agency, we process the information provided by interested individuals for the following specific purposes:

1. Reservation and Service Management (Main): To process your request, manage the payment, issue invoices, and send you the vouchers/tickets for the contracted activities.

2. Management of Nominal Tickets (Mandatory): For visits to monuments with identity control (such as the Alhambra and Generalife or the Real Alcázar of Seville), we use your data to issue the mandatory nominal tickets required by the regulations of those monuments.

3. Customer Service: To resolve your questions, incidents, or requests for information through our contact channels.

4. Commercial Communications (Optional): Only if you give us your express consent (by checking the corresponding box), we will send you information about offers and news regarding our tourist services.

3. WHY IS IT LAWFUL TO PROCESS YOUR DATA? (Legitimacy)

The legal basis that allows us to process your data depends on the purpose:

Execution of the contract (Art. 6.1.b GDPR): This is the main basis. We need to process your data (including ID/Passport) to provide you with the service you have purchased. Without this data, we cannot formalize the reservation or issue the nominal tickets.

Compliance with a legal obligation (Art. 6.1.c GDPR): We are obliged by tax laws (invoicing) and tourism and security regulations to keep a record of operations and travelers.

Consent (Art. 6.1.a GDPR): For sending advertising. This consent is voluntary and you can withdraw it at any time without affecting your reservation.

4. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

To correctly provide the service, it is strictly necessary to transfer your data to the following third parties:

Monument Managing Entities: Your identifying data (Name, Surnames, ID/Passport, Nationality, Age, and Gender) will be mandatorily communicated to the Patronato of the Alhambra and Generalife or the Patronato of the Real Alcázar of Seville for the issuance of nominal tickets and security control at the accesses. This transfer is an essential requirement for the visit.

Tax Administration: For compliance with tax obligations.

Service Providers (Data Processors): Companies that provide us with IT services (booking platform, hosting, management services), who access the data under strict confidentiality agreements and only to provide us with technical support.

No international data transfers will be made nor will your data be sold to third parties for commercial purposes unrelated to our company.

5. HOW LONG DO WE KEEP YOUR DATA?

Reservation Data: They will be kept for the duration of the service provision and, subsequently, will remain blocked for 5 years to address potential legal and tax liabilities (General Tax Law). After that period, they will be securely deleted.

Data for advertising: If you agreed to receive offers, we will keep them until you request to unsubscribe or revoke your consent.

6. WHAT ARE YOUR RIGHTS?

As the data subject, you have the right to:

Access: Know if we are processing your data and what data we have.

Rectify: Correct inaccurate data (e.g., an error in the ID).

Erase: Request that we delete your data when they are no longer necessary (respecting legal retention periods).

Object: Request that we stop sending you advertising.

Restrict processing: Request that we halt processing in certain cases.

Data Portability: Receive your data in a compatible digital format.

How to exercise them? Send an email to oficina@bookyourtour.info attaching a copy of your ID or identification document.

If you believe we have not processed your data correctly, you have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).