Information and visitor assistance
The Alhambra and Generalife Board assists visitors by phone on +34 958 027 971 and at several personal information points in the monumental complex:
- Entrance Pavilion (ticket offices).
- Car park booth.
- Placeta de Carlos V.
- Services pavilion next to the Wine Gate.
- Entrance to the Nasrid Palaces.
- Calle Real (visitor information point).
Assistance is given in Spanish, English, French, German and Italian: information about the visit, bookings for the guided tours organised by the Board, and maps of the monument.
Left luggage
- Free with the official ticket for the day, while lockers are available.
- Located in the Entrance Pavilion and in the building next to the Wine Gate.
- Backpacks or bags larger than 40 × 40 cm are not allowed inside; small backpacks must be carried on the front.
Car park
Public car park next to the Entrance Pavilion, supervised and open 24 hours, with about 360 spaces and places reserved for disabled visitors, coaches and motorhomes. More in how to get to the Alhambra.
Accessibility
- Reduced mobility: accessible route with wide doors and ramps at many level changes; the Palace of Charles V has a lift. Download the route in Alhambra maps and plans.
- Wheelchairs: free loan at the Entrance Pavilion, subject to availability. You need a ticket, ID and a form.
- Visual impairment: tactile points along the route and audio description. Accredited guide and assistance dogs are admitted; the Board recommends emailing informacion.alhambra.pag@juntadeandalucia.es beforehand.
- Hearing impairment: content in Spanish Sign Language (LSE).
Families with children
- Pushchairs are not allowed inside the visit areas (Nasrid Palaces, Generalife, Alcazaba, Partal) or the Alhambra Museum, but can be used on the paths between them.
- At the Wine Gate left-luggage office you can leave your pushchair free of charge and borrow a baby carrier (up to 12 kg).
- Children under 14 must be accompanied by an adult.
Toilets and first aid
- Toilets, including accessible ones, in the Entrance Pavilion, the services pavilion next to the Wine Gate and the Lower Gardens of the Generalife.
- Emergency medical assistance in the building next to the Wine Gate.
Rest, food and water
- You may eat in the Plaza de los Aljibes, in the gardens opposite the cannons and in the square of the Entrance Pavilion.
- There are rest areas in the Partal gardens and the New Gardens of the Generalife, and drinking fountains along the route.
Shops and wifi
- Three official shops and bookshops: in the Entrance Pavilion, in the Palace of Charles V and at Calle Reyes Católicos 40, in central Granada.
- Free wifi on the «Andalucía Vuela» network: register with your mobile number (with country code) and you will receive an access code.
Audio guide
The Board's official audio guide is not always available; check its status before your visit. To be sure, our ticket with audio guide on your phone includes an audio guide in English, Spanish, French, Italian, German and Dutch.
Other services of the Board
- Lost property: ask at any information point.
- Painter's card: lets you draw or paint in authorised areas (not in the Nasrid Palaces) for up to 30 days.
- Wedding photo shoots, filming and photo sessions: require prior authorisation from the Board.