1. GENERAL CONDITIONS AND THEIR ACCEPTANCE

These general conditions (hereinafter, the "General Conditions") govern the use of the website service "www.alhambra.info" (hereinafter, the "Website") that ALHAMBRA VALPARAISO OCIO CULTURA S.L with C.I.F.: B-18609719, registered in the Commercial Registry of Granada, Volume 993, Book 0, Folio 221, Section 8, Sheet GR 20241, Entry 1 hereinafter, "www.alhambra.info" makes available free of charge to Internet users.

Use of the Website confers the status of user of the Website (hereinafter, the "User") and expresses the User's full and unreserved acceptance of each and every one of the General Conditions in the version published by alhambra.info at the very moment the User accesses the Website. Consequently, the User must carefully read the General Conditions each time they intend to use the Website.

The use of certain services offered to Users through the Website is subject to specific conditions of its own which, depending on the case, replace, complement and/or modify the General Conditions (hereinafter, the "Specific Conditions"). Prior to using such services, therefore, the User must also carefully read the corresponding Specific Conditions.

Likewise, use of the Service is also subject to all notices, rules of use and instructions brought to the User's attention by alhambra.info, which complete the provisions of these General Conditions insofar as they do not conflict with them.

2. PURPOSE

alhambra.info aims to be a useful place for all those individuals, travel agencies, tour operators, companies, associations, educational centres… who are looking, in a professional guide, for the most convenient way to visit and get to know monuments, museums or places of interest in depth.

From our site you can hire the services of an official guide, book different shows, find out about the main monuments and look for accommodation.

Our area of activity is currently centred on certain Spanish cities, where we have professional guides who collaborate in this project; little by little we will expand our offer, not only nationally but also internationally.

All the guides who collaborate in this project are official guides licensed by the competent authorities of their respective Autonomous Communities.

3. OBLIGATION TO MAKE PROPER USE OF THE WEBSITE AND THE SERVICES.

The User undertakes to use the Website and the Services in accordance with the law, these General Conditions, as well as with generally accepted morality and good customs and public order. The User undertakes to refrain from using the Website and the Services for unlawful purposes or effects, contrary to the provisions of these General Conditions, harmful to the rights and interests of third parties, or that may in any way damage, disable, overload or impair the Website and the Services or prevent the normal use or enjoyment of the Website and the Services by Users.

4. MEANS FOR OBTAINING CONTENT.

The User must refrain from obtaining, or even attempting to obtain, information, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material accessible through the Website or the Services (hereinafter, the "Content") by using means or procedures other than those that, depending on the case, have been made available for this purpose or have been indicated for this purpose on the web pages where the Content is located or, in general, those habitually used on the Internet for this purpose, provided that they do not entail a risk of damage to or disabling of the Website, the Services and/or the Content.

5. PROPER USE OF THE CONTENT.

The User undertakes to use the Content diligently, correctly and lawfully and, in particular, undertakes to refrain from (a) using the Content in a manner, for purposes or with effects contrary to the law, to generally accepted morality and good customs or to public order; (b) reproducing or copying, distributing, allowing public access through any form of public communication, transforming or modifying the Content, unless authorisation has been obtained from the holder of the corresponding rights or it is legally permitted; (c) removing, circumventing or tampering with the "copyright" and other identifying data of the rights of alhambra.info or of their holders incorporated into the Content, as well as the technical protection devices, digital fingerprints or any information mechanisms that the Content may contain.

6. INTRODUCTION OF HYPERLINKS ALLOWING ACCESS TO THE WEB PAGES OF THE WEBSITE AND TO THE SERVICES.

Users and, in general, those persons who intend to establish a hyperlink between their web page and the Website (hereinafter, the "Hyperlink") must comply with the following conditions: (a) the Hyperlink will only allow access to the web pages of the Website, but may not reproduce them in any way; (b) no hyperlinks will be established to web pages of the Website other than the home page or first page of the Website or of the Services; (c) no browser or border environment will be created over the web pages of the Website; (d) no false, inaccurate or incorrect statements or indications will be made about the web pages of the Website and the Services and, in particular, it will not be stated or implied that alhambra.info has authorised the Hyperlink or that it has supervised or in any way assumed responsibility for the content or services offered or made available on the web page on which the Hyperlink is established; (e) except for those signs that form part of the Hyperlink itself, the web page on which the Hyperlink is established will not contain any trademark, trade name, establishment sign, denomination, logo, slogan or other distinctive signs belonging to alhambra.info; (f) the web page on which the Hyperlink is established will not contain unlawful information or content, contrary to generally accepted morality and good customs and public order, nor will it contain content contrary to any third-party rights.

The establishment of the Hyperlink does not in any case imply the existence of a relationship between alhambra.info and the owner of the web page on which it is established, nor the acceptance and approval by alhambra.info of its content or services.

7. PERSONAL DATA.

In order to use some of the Services, Users must first provide alhambra.info with certain personal data (hereinafter, the "Personal Data"). alhambra.info will process the Personal Data automatically for the purposes and under the conditions defined in its Data Protection Policy, published in the section of the same name available on the Website.

8. USE OF THE WEBSITE, THE SERVICES AND THE CONTENT UNDER THE USER'S SOLE RESPONSIBILITY.

The User is aware of and voluntarily accepts that the use of the Website, the Services and the Content takes place, in all cases, under their sole and exclusive responsibility.

9. EXCLUSION OF WARRANTIES AND LIABILITY.

9.1. Exclusion of warranties and liability for the operation of the Website and the Services.

9.1.1. Availability, continuity and usefulness.

alhambra.info uses all the technical and organisational means at its disposal to ensure the correct operation of the Website and the Services. However, to the extent permitted by the applicable legislation on consumer and user protection, alhambra.info does not absolutely guarantee the availability and uninterrupted continuity of the operation of the Website where this is due to force majeure, technical problems on the Internet network, power cuts or other incidents beyond its reasonable control.

Consequently, alhambra.info excludes liability for damages that may arise from the temporary unavailability of the Website caused by the exempting circumstances described, always without prejudice to the inalienable rights that consumers and users have in the event of a breach of contract.

9.1.2. Privacy and security in the use of the Website.

alhambra.info applies strict technical and organisational security measures to guarantee privacy and security in the use of the Website. However, it cannot guarantee the absolute invulnerability of its systems against malicious and unforeseeable cyber attacks by third parties.

Consequently, and unless there is wilful misconduct or gross negligence on the part of the company in adopting such security measures, alhambra.info excludes liability for damage or alterations caused by unauthorised third parties, without prejudice to the obligations imposed on it by data protection regulations (GDPR) and consumer legislation.

9.2. Exclusion of warranties and liability for the Content.

9.2.1. Quality.

alhambra.info takes reasonable measures to ensure that the Website is free of viruses and harmful elements. However, the User accepts that it is not possible to guarantee 100% the absence of harmful computer elements introduced by third parties into Internet systems. Therefore, alhambra.info excludes liability for damage to the User's computer systems (software and hardware) that is not directly attributable to it due to a lack of technical diligence.

9.2.2 and 9.2.3. Lawfulness, reliability, usefulness, truthfulness and timeliness.

alhambra.info strives to keep the information on the Website up to date and accurate. However, alhambra.info excludes, to the fullest extent permitted by the legal system and consumer and user legislation, liability for damages of any nature that may be due to improper use of the Website by Users, or to the temporary unsuitability of the content when it depends on external sources.

Under no circumstances shall these exclusions limit or condition the legal liability that alhambra.info assumes towards the consumer or user in the actual provision of the contracted tourist services, which shall be governed by the corresponding Specific Terms of Contract accepted at the time of purchase.

9.3. Exclusion of warranties and liability for services provided by third parties through the Website.

alhambra.info excludes liability for damages of any nature that may be due to services provided by third parties through the Website, except in those cases in which the current legislation applicable to consumer and user protection (TRLGDCU) expressly prevents such exclusion or limitation of liability towards the end user.

9.4. Exclusion of warranties and liability for information, content and services hosted outside the Website.

The Website makes available to Users technical linking devices (such as, among others, links, banners, buttons), directories and search tools that allow Users to access websites belonging to and/or managed by third parties (hereinafter, "Linked Sites"). The sole purpose of installing these links, directories and search tools on the Website is to make it easier for Users to search for and access the information, content and services available on the Internet.

alhambra.info does not offer or market, either itself or through a third party, the information, content and services available on the Linked Sites, nor does it previously control, approve, monitor or adopt them as its own. The User must therefore exercise the utmost caution in assessing and using the information, content and services found on the Linked Sites.

In strict compliance with article 17 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), alhambra.info assumes no liability for damages of any kind that may be due to the operation, availability, accessibility or content of the Linked Sites, unless it has actual knowledge that the activity or information to which they refer is unlawful or harms the property or rights of a third party that may give rise to compensation, and has not acted with due diligence to remove or disable the corresponding link.

9.5. Exclusion of warranties and liability for the use of the Website, the Services and the Content by Users.

alhambra.info has no obligation to, and does not, control the use that Users make of the Website, the Services and the Content. In particular, alhambra.info does not guarantee that Users use the Website, the Services and the Content in accordance with these General Conditions and, where applicable, the Specific Conditions that apply, nor that they do so diligently and prudently. alhambra.info also has no obligation to verify, and does not verify, the identity of Users, nor the truthfulness, validity, completeness and/or authenticity of the data that Users provide about themselves to other Users.

alhambra.info excludes any liability for damages of any nature that may be due to the improper, unlawful or negligent use of the services and content by Users, or to the impersonation of a third party by a User. All of this is without prejudice to the obligations of cooperation with the competent bodies, authorities and State Security Forces and Corps that current regulations impose on information society service providers, and always preserving the basic and inalienable rights of consumers and users (TRLGDCU).

10. NO LICENCE.

alhambra.info does not grant any licence or authorisation of use of any kind over its industrial and intellectual property rights or over any other property or right related to the Website, the Services or the Content, except with express authorisation.

11. PROCEDURE IN THE EVENT OF UNLAWFUL ACTIVITIES.

Should any User or third party consider that there are facts or circumstances revealing the unlawful nature of the use of any content and/or the carrying out of any activity on the web pages included in or accessible through the Website, and, in particular, the infringement of intellectual or industrial property rights (patents, industrial models and designs, trademarks and trade names, etc.) or other rights, they must send a notification to alhambra.info containing the following: (a) personal data: name, address, telephone number and email address of the claimant; (b) specification of the alleged unlawful activity carried out on the Website and, in particular, in the case of an alleged infringement of rights, precise and specific indication of the protected content as well as its location on the web pages; (c) facts or circumstances revealing the unlawful nature of such activity; (d) in the case of infringement of rights, authentic or equivalent signature, with the personal data of the holder of the allegedly infringed rights or of the person authorised to act on their behalf; (e) express and clear declaration, under the claimant's responsibility, that the information provided in the notification is accurate and of the unlawful nature of the use of the content or the carrying out of the activities described.

These notifications must be sent to:

info@alhambra.info | tel: +34 958 918 029 | Calle SAN ANTON, 72, LOCAL 39, CP 18005 Granada

12. DURATION AND TERMINATION.

The provision of the Website service and the other Services is, in principle, of indefinite duration. alhambra.info, however, is authorised to terminate or suspend the provision of the Website service and/or any of the Services at any time, without prejudice to what may have been provided in this regard in the corresponding Specific Conditions. Where reasonably possible, alhambra.info will give prior notice of the termination or suspension of the provision of the Website service and the other Services.

13. GOVERNING LAW AND JURISDICTION.

The use of this website and the contracting of the tourist services offered on it are governed by Spanish law.

For the resolution of any dispute or conflict arising from the provision of our services, the parties submit to the Courts and Tribunals of the consumer's place of residence, in strict compliance with current consumer and user protection regulations (TRLGDCU).

In the event that the services are contracted by a user who does not have the legal status of consumer or user (such as companies, agencies or other professionals), the parties expressly submit to the jurisdiction of the Courts and Tribunals of the city of Granada.